1. Introduction
Welcome to Rudraalaya.com, your trusted source for spiritual items and services, including Nepali Rudraksha beads, Yantras, Shivalingams, brass idols, gemstones, astrology services and more items falling under the rare and exclusive categories. By accessing or using our website, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase or using our services.

2. General Terms and Conditions

2.1 Eligibility: You must be at least 18 years of age to make purchases on Rudraalaya.com. By using our site, you confirm that you meet this requirement.

2.2 Account Registration: To access certain features, you may need to create an account using signup with your email ID / mobile number. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

2.3 Communication & Insurance *High-Value Products: By using our site, you consent to receive emails and other communications related to your orders and the services provided. Insurance for Valuable Products: Insurance is mandatory for all products valued above INR ₹2,500 ($33) or equivalent in USD, GBP or AED. The insurance fee will be added at checkout along with courier charges. Please verify the availability of the bead and the maximum insured value via WhatsApp before placing your order. *For High-Value Nepali Rudraksha, Gemstones, or Indian Brass idols, consider pre-booking for video or physical verification. 

2.4 Product Selection Method and Personalization Experience Efforts: Products in the image on the website can have one or multiple beads, after placing your order as per our Personalization Experience Efforts Program over WhatsApp we share you photograph and video of the Rudraksha bead so that you can select one bead for yourself and then we ship a particular bead/mala with a certificate of authenticity with original product photograph and country of origin certificate having the measurement and weight of the rudraksha/ gemstones or rare products articles. Hence, the original products you get in hand will be the ones which we have shared with you before shipping not exactly as the same shown on the website as each category can have 3 to 4 varieties and multiple beads varying from 10 to 30 pieces in a lot. You can only order one or max two beads at a time of order, if you are trying to place any bulk order in a category or *a high-value order from the website that would be automatically be rejected as we only sell to individuals for personal use. 

2.5 What are High-Value Orders ?: Orders valued above INR ₹4,40,800 ($5,800) up to INR ₹2.5 Cr ($328,947) are delivered in person by our employees. Pre-booking is mandatory and required, with 95% advance payment upon invoice. Delivery time varies based on the location, with balance payments made upon delivery.

2.6 High-Value Order deliveries explained: High-value orders at a certain limit can’t be insured by delivery partners hence are delivered by us directly. For High-Value Orders above INR ₹4,40,800/- ($5800/-) up to INR ₹ 2.5 Cr ($ 3,28,947/-) we deliver the order ourselves in person via our Personalization Experience Efforts and Concierge Program and mostly our founders/ promoters/senior employees meet for such deliveries directly with our HNI / UHNI Priority and Premium Customers. You are requested to check with us directly before placing the high valuables order via the website. Such orders are only pre-booked via the website as a mandatory process for verification and upon product verification by the client invoiced separately for 95% advance payment and delivered to prominent air routes in India within 7 -10 days and out of India in the UAE Region between 9-10 days and for other specific countries between 20-30 days maximum based on visa and tickets availability. Upon delivery, a balance of 5% of the invoice should be cleared in hand. For Deliveries in the UK, USA, Europe and Russia minimum High-Value Orders value should be INR ₹ 15.00 Lacs ($19,737/-). For transit and tax reasons, all international in-person deliveries as per Personalization Experience Efforts and Concierge Program are by default charged a delivery fee of INR ₹ 2.0 Lacs ($2632/-) shall be charged extra.

2.7 We have Priority Pass Express Deliveries: For high-value international orders exceeding INR ₹15.00 Lacs ($19,737), as per our Priority Pass Express Delivery Program with an extra delivery fee of INR ₹4.0 Lacs ($5,263) products can be made available at your doorstep globally under Personalization Experience Efforts and Concierge Program. Payments for such orders must be made via wire transfer to our EEFC Bank Remittance Accounts at ICICI Bank. More clarification, For High-Value International Priority Deliveries for any article above INR ₹ 15.00 Lacs ($19,737/-) for maximum order value up to INR ₹ 2.5 Cr ($ 3,28,947/-) our Priority Pass Express Delivery Program is applied with in-had delivery at a nominal fee of INR ₹ 4.0 Lacs ($5263/-) shall be charged extra above the total order value, all priority deliveries can be done in maximum 10 days from order upon receipt of 95% advance of order value. All payments for High-Value International Priority Deliveries and Orders with delivery charges are required to be paid in EEFC Bank Remittance Accounts of ICICI Bank India via wire transfer. We can only receive wire transfers in USD, GBP and AED currencies.  You need to check before booking a Priority Pass Express Delivery for high-value articles. Priority Pass Express Delivery Program are only available for High-Value International Order for NRIs and Global Residents in the United Kingdom / the United States of America / the United Arab Emirates / Switzerland / Japan / South Korea / Taiwan / Singapore / Australia / Austria / Italy / France / Mauritius / Malta / Moscow / Rome / Dubai / Abu Dhabi / Amsterdam / Germany / Qatar / Canada as of now. Rest locations need to be treated under Personalization Experience Efforts and Concierge Program delivery cycles of a minimum 25-35 days. Please note all High Values in hand deliveries are only made to prominently connected air route terminals and cities in India / globally. Remote location deliveries are not possible at the moment. At any International location, our delivery person (such as founders/ promoters/senior employees) will wait for delivery for a maximum of 2 or 3 days before travelling back.

3. Product Information

3.1 Accuracy: We strive to ensure that all product descriptions, images, prices, and other details on Rudraalaya.com are accurate and up-to-date. However, errors may occur, and we reserve the right to correct any inaccuracies at our discretion. 

3.2 International Shipping, Insurance and Charges: Shipping outside India incurs additional charges based on location and must include insurance for items valued above INR ₹2,500 ($30). For orders above INR ₹50,000 ($650) and up to INR ₹476,190 ($5,800), we use trusted global partners such as FedEx, DHL, BlueDart, and ShipRocket. High-value orders exceeding certain limits are delivered personally by our employees/promoters.

3.3 Product Availability: Availability of products is subject to change without prior notice. We do not guarantee that any item listed as available will be in stock at the time of your order.

4. Pricing and Payments

4.1 Pricing: All prices listed on Rudraalaya.com are in Indian Rupees (INR), unless otherwise specified, which can be converted into other currencies such as USD, GBP, AED, and more as permissible by our payment gateways. The conversion rates are fixed by us at a different rate, accounting for bank transfers and taxes. We reserve the right to change prices at any time without notice.

4.2 Payments: Payments can be made via credit/debit cards, net banking, UPI, or other payment methods available on our site. We use secure payment gateways to ensure safe and secure transactions. We do not offer Cash on Delivery (COD) services. However, you may choose to pay via EMI through our payment gateways, RazorPay or CC Avenue. All credit cards, debit cards and bank transfers are accepted via payment gateways and dedicated invoices for bank remittance via NEFT, RTGS and EEFT Telegraphic Wire Transfer (Remittances) from global locations.

4.3 Order Confirmation: Once you place an order, you will receive an order confirmation via email or SMS / WhatsApp. This confirmation is not an acceptance of your order, and we reserve the right to cancel or limit the quantity of your order based on stock availability or other factors. 

4.4 Order Verification: After placing an order, we will share a photograph and video of the specific Rudraksha bead with you. The product you receive will be the one selected from these visuals, not necessarily identical to the image on our website. We only accept orders for one or two beads per category at a time in your shopping cart. Bulk orders in any category of listed items will be automatically rejected. (*we try putting the date (dd/mm/yyyy) of procurement/production). For antique/rare products we provide a Certificate of Origin, we also provide laboratory reports and carbon dating reports on an extra charge in a span of 21 days from the pre-order for brass / antique articles / and high-value Rudraksha (One and 14 Mukhi onwards upto 26 Mukhi) only.

5. Shipping and Delivery

5.1 Shipping Locations: We currently deliver within India and selected international locations. Shipping charges and estimated delivery times will be provided at checkout. Countries We Do Not Ship To: We do not accept orders from or deliver to Pakistan, China, Afghanistan, Iran, Iraq, and Ukraine. If an order is mistakenly placed/picked up on our website from any of these countries, it will be cancelled, and the payment will be refunded within 10-15 working days to the original payment method. We kindly request that you refrain from placing orders from these locations. We regret the inconvenience and inability to ship at these locations currently.

5.2 Delivery Time: Delivery times are estimates and may vary depending on your location and product availability. We are not responsible for delays caused by external factors such as customs, natural disasters, or courier service delays. 

5.3 Insurance & Direct Deliveries: Any product below or equivalent to a value of  INR ₹ 2,500/- INR ($33) and weight below 250 gms will have free delivery within India. It is mandatory to add insurance on all products above  INR ₹ 2,500/- ($33) value in India / overseas to a maximum value up to INR ₹4,76,190/- ($5800) as the products have very nominal margins due to high prices and rare commodities and this is the maximum value insured from our delivery partner. Within Delhi, Noida, Greater Noida and Gurugram and U.P. Region in India, we will do doorstep in-hand delivery on high-value products only without any shipping partner. You are requested to check with us directly before placing the high valuables order via the website or WhatsApp. Such orders can be delivered in 3 to 5 days or can be collected from our Greater Noida West / Noida / Gurugram Offices. 

5.4 Shipping Fees & Insurance: Shipping fees, if applicable, will be calculated at checkout based on the size, weight, and destination of the products. Your Normal Product delivery via a shipping partner can vary from 5 to 10 days within India and 7 to 14 days if shipped globally for all the articles falling below High-Value orders. GST @18% is applicable on all shipping charges and insurance etc. by the shipping companies / or by us as per in-hand delivery based in India which will be auto-calculated at the time of checkout / custom-generated invoices. We understand there could be a slight minor variance in your purchase value however, we recommend and request you to book a safe package to ensure a delivery with full safety kept in mind as articles are very premium and in case of missing articles / lost in dispatch it would be the responsibility of the shipping partner to ensure delivery or refund the whole amount of insured article as per the company policy. This is a safety measure ensured/considered caring for all our customers at rudraalaya.com.

5.5 Hand-Concierge Delivery for High-Value Items: Certain items, such as pure silver and pure gold Shivalingams, are available for exclusive in hand-concierge delivery. These deliveries will be handled with special care to ensure the safety and sanctity of the product.Any product below or equivalent to a value of  INR ₹ 2,500/- INR ($33) and weight below 250 gms will have free delivery within India. It is mandatory to add insurance on all products above  INR ₹ 2,500/- ($33) value in India / overseas to a maximum value up to INR ₹4,76,190/- ($5800) as the products have very nominal margins due to high prices and rare commodities and this is the maximum value insured from our delivery partner. Within Delhi, Noida, Greater Noida and Gurugram and U.P. Region in India, we will do doorstep in-hand delivery on high-value products only without any shipping partner. You are requested to check with us directly before placing the high valuables order via the website or WhatsApp. Such orders can be delivered in 3 to 5 days or can be collected from our Greater Noida West / Noida / Gurugram Offices. 

6. Return and Refund Policy

6.1 Eligibility for Return: We do not accept returns on sold products except select items under the gemstones category (refer 6.2) or Parad Shivalingam/Parad Shree Yantras if they are damaged during shipping. Items must be returned within 3-4 days of delivery in their original packaging. Certain spiritual items, such as consecrated Yantras or used Rudraksha, are non-returnable. Please refer to our detailed Shipping and Returns policy for further information. 

6.2 Returns and Exchanges: Returns and Exchanges are only allowed in the Gemstones category if purchased online within 4 days of purchase. A stone can be exchanged but the purchase can never be cancelled on condition the stone should not be damaged, made or built into a ring or ornament and should not be consecrated or worn by the purchaser. Even after purchase if you do not like the stone within 4 days you can return the item and exchange it for a better or higher quality gemstone in the same condition and similar category. However, we request you to please take an astrological consultation before you plan to buy any Gemstones.

6.3 Refunds: Refunds will be issued after we receive and inspect the returned item. The refund process may take up to 10-14 business days, depending on the original payment method. This is applicable to a few selected items only.

6.4 Non-Refundable Items: Personalized or custom-made items, consecrated spiritual objects, Nepali Rudraksha, Shivalingams, and items used in rituals or ceremonies cannot be returned or refunded. 

6.5 Returns and Cancellations: Once an order is placed, no returns or cancellations are allowed in the Rudraksha and Brass idols category specifically. We recommend consulting with our astrologers or Acharyas via a paid consultation before purchasing any kind of products or services listed on our website. You should also watch our YouTube videos on specific categories before making any purchases. Our YouTube handle is https://www.youtube.com/@rudraalaya

7. Cancellation Policy

7.1 Order Cancellation by Customers: You may cancel your order before it is shipped within 24 hours of ordering. Once the order is shipped, it cannot be cancelled, and you will need to follow our return policy. Ideally, if you are not very clear about any product you should book a normal consultation with us on any product with a fees of 2501/- + 18% GST before buying a product.

7.2 Cancellation by Rudraalaya.com: We reserve the right to cancel any order due to reasons including but not limited to product unavailability, payment issues, or unforeseen circumstances. You will be notified via email or phone, and any payments made will be refunded in full. Please note that pre-booking amounts are non-refundable if you cancel the order after pre-booking.

8.Privacy Policy

9. We respect your privacy and are committed to protecting your personal information. Please refer to our detailed [Privacy Policy](insert link) for more information on how we collect, use, and protect your data.

10. Intellectual Property

11. All content on Rudraalaya.com, / booka pandit.online including text, images, graphics, logos, and software, is the property of Rudraalaya.com and is protected by copyright and other intellectual property laws. You may not copy, distribute, or use any of our content without prior written permission.

12. Limitation of Liability

13. Rudraalaya.com will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the website or products purchased from the site. Our liability is limited to the amount paid for the product purchased also that the product in material form should be insured.

14. Governing Law

15. These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from the use of the website or products will be subject to the exclusive jurisdiction of the courts in Gurugram, Delhi (Delhi NCR) and Noida only.

16. Amendments

17. We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the site after such changes will constitute your acceptance of the new terms.

18. GST and Taxation Applicability: GST (Goods and Services Tax of India) is applicable on selected items and shipping charges within India at the current rate. International shipments may incur additional customs and tax charges as per the destination country’s regulations and the shipping partner’s country of origin. Explained: as In India, we need to add 18% GST and Shipping charges before you check out on selected articles such as brass idols, modified Rudraksha Mala / Siddhamala with gold or silver caps or chains or customization requests etc. and any kind of consultation services, astrological consultations or pooja booking services, such products from our website during checkout in India will deduct 18% GST on selected items.

19. GST Clarification on Rudraksha and Pooja Items: Any Rudraksha bead or pre-built jap mala sourced from Nepal is exempted from GST tax. Any kind of modification or building of a mala in gold or silver articles will attract 18% GST in India only. No GST is applicable on Rudraksha Beads, Natural Shivalingams and Pooja Samagari. GST as per the prevailing rate is applicable extra for India for all kinds of consultation services.

20. Contact Information

21. If you have any questions or concerns about our policies, please contact us at:

Rudraalaya.com / bookapandit.online
Customer Support: support@rudraalaya.com  / rudraalaya.com@gmail.com
Phone: +917065801810 (WhatsApp only)
Office Address:
2201, Tower A3, CASA Greens 1, GH04, Sector 16,
(Near SKS World School), Greater Noida West,
Gautam Buddha Nagar, Uttar Pradesh, India, Pin Code – 201318.1