Effective Date: 09/09/2024

Welcome to Rudraalaya.com, your trusted source for spiritual and religious products and services. By accessing or using our website, you agree to be bound by the following terms and conditions and disclaimer ploicy, which governs your use of Rudraalaya.com, rudraalaya.in, and bookapandit.online. Please read this disclaimer carefully before using our website or placing an order.

1. General Information

Rudraalaya.com, rudraalaya.in, and bookapandit.online (hereinafter collectively referred to as “Rudraalaya,” “we,” “us,” or “our”) are owned and operated by Rudraalaya Foundation (Mr. Sujeet Singh / Sujeet Singh HUF / AdMagneto Media LLP and Managing Partners at AdMagneto Media LLP). We offer a variety of spiritual items and services, including Nepali Rudraksha beads, Yantras, Shivalingams, brass idols, gemstones, and other related items.

2. Product Information and Availability

We strive to accurately describe all products on our website. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, images, dimensions, weights, or other details. Product availability is subject to change without notice. Due to the natural variations in Rudraksha beads and other natural products, the item you receive may differ slightly from the image displayed on the website. We offer a “Personalization Experience Efforts Program” via WhatsApp, where we share photographs and videos of available items for your selection before shipping.  

3. Orders and Payments

We reserve the right to refuse or cancel any order at our discretion. Prices are subject to change without notice. We accept payments through secure third-party payment gateways, including Razorpay and CCAvenue. We do not store your payment information. International orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer. We do not offer Cash on Delivery (COD). EMI options are available through our payment gateways.  

4. Shipping and Delivery

Our shipping and delivery policy is detailed on our website and forms part of this disclaimer. We do not ship to certain countries, as specified in our shipping policy https://rudraalaya.com/shipping-and-delivery-policy/. Shipping times are estimates and may vary. We are not responsible for delays caused by shipping carriers or customs. Insurance is mandatory for items above a specified value. For high-value orders, we offer personalised delivery services. Please refer to our detailed shipping policy for more information on international shipping, high-value orders, and our Priority Pass Express Delivery Program.

5. Returns and Exchanges

Our return and exchange policy is detailed on our website and forms part of this disclaimer.https://rudraalaya.com/cancellation-and-refund/  Generally, returns and exchanges are not allowed for Rudraksha and Brass idols. Gemstones may be exchanged under certain conditions within a specified timeframe. Please consult our detailed return and exchange policy for specific terms and conditions.

6. Consultations and Astrological Advice

Consultations with our astrologers or Acharyas are offered for guidance and are subject to separate terms and conditions. Any astrological advice provided should not be considered a substitute for professional medical, financial, or legal advice.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Rudraalaya Foundation and is protected by copyright and other intellectual property laws. Rudraalaya and bookapandit.online are registered trademarks. Unauthorised use of our trademarks or content is strictly prohibited.  

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.  

9. Disclaimer of Warranties

We make no warranties, express or implied, about the accuracy, reliability, suitability, or availability of our website or the information, products, or services offered. Our products are offered “as is” without any warranty of any kind.  

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or our products and services.  

11. Governing Law and Dispute Resolution

This disclaimer shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this disclaimer shall be resolved through arbitration in Gurgaon/Delhi NCR/Noida, India, in accordance with the Arbitration and Conciliation Act 1996.  

12. Data Privacy and Advertising

We are committed to protecting your privacy. We collect and process your data in accordance with our privacy policy, which forms part of this disclaimer. We use third-party advertising services, including Google Ads, Facebook Ads, Instagram Ads, and YouTube Ads. We comply with Google EU and GDPR policies. We share data with limited third parties, including our payment gateway (Razorpay), banking partners (ICICI Bank), shipping partner (ShipRocket), and advertising agency (AdMagneto Media Group), for the purpose of fulfilling your orders and providing our services. We do not sell your data to third parties.

13. Mercury Products

Special conditions apply to the shipping and exchange of mercury products (Parad Shivalingams, Nandi Figurine, Shri Yantra, Parad Gutika) due to shipping restrictions and fragility. Please refer to our detailed shipping policy for more information.

14. Product Authenticity and Variation

We provide certificates of authenticity and origin for our products. For antique items, laboratory reports and carbon dating are available at an additional cost. Products may vary in appearance due to their natural origin. Prices are subject to change based on market fluctuations.

15. Bulk Orders and B2B Sales

Bulk orders require a minimum lead time of 20-25 days. B2B customers must provide valid company details and identifications and purpose of purchase we do not sell to resellers.

16. Free Items and Pooja Booklets

Free Pooja Pustikas and Bhasma are offered with qualifying orders, as detailed on our website. Bulk orders for Pooja Pustikas are available at discounted rates.

17. Rudraksha Wearing Guidelines

Specific guidelines must be followed when wearing Rudraksha. We recommend consulting with a spiritual guide before wearing a Rudraksha. Certain restrictions apply to the sale of specific Rudraksha varieties.

18. Website Management and Trademark

Website management, branding, and marketing are handled by AdMagneto Media Group. Rudraalaya and bookapandit.online are registered trademarks.

19. Acceptance of Disclaimer

By using our website, you acknowledge that you have read, understood, and agree to be bound by this disclaimer. If you do not agree with this disclaimer, please do not use our website.  

20. Contact Us

If you have any questions about this disclaimer, please contact us through the contact information provided on our website. For any questions or concerns regarding this Purchase Policy, please contact us at:

Email: support@rudraalaya.com / rudraalaya.com@gmail.com
Phone: +91 7065801810 (WhatsApp only)
Office Address:
2201, Tower A3, CASA Greens 1, GH04, Sector 16,
(Near SKS World School), Greater Noida West,
Gautam Buddha Nagar, Uttar Pradesh, India, Pin Code – 201318.

By using Rudraalaya.com, you acknowledge that you have read, understood, and agreed to this Purchase Policy. Thank you for choosing us as your spiritual journey partner.