1. Countries We Do Not Ship To: We do not accept orders from or deliver to Pakistan, China, Afghanistan, Iran, Iraq, and Ukraine. If an order is mistakenly placed/picked up on our website from any of these countries, it will be cancelled, and the payment will be refunded within 10-15 working days to the original payment method. We kindly request that you refrain from placing orders from these locations. We regret the inconvenience and inability to ship at these locations currently.
2. Payment Methods: We do not offer Cash on Delivery (COD) services. However, you may choose to pay via EMI through our payment gateways, RazorPay or CC Avenue. All credit cards, debit cards and bank transfers are accepted via payment gateways and dedicated invoices for bank remittance via NEFT, RTGS and EEFT Telegraphic Wire Transfer (Remittances) from global locations.
3. Insurance for Valuable Products: Insurance is mandatory for all products valued above INR ₹2,500 ($33) or equivalent in GBP or AED. The insurance fee will be added at checkout along with courier charges. Please verify the availability of the bead and the maximum insured value via WhatsApp before placing your order. For High-Value Nepali Rudraksha, Gemstones, or Indian Brass idols, consider pre-booking for video or physical verification.
4. Order Verification: After placing an order, we will share a photograph and video of the specific Rudraksha bead with you. The product you receive will be the one selected from these visuals, not necessarily identical to the image on our website. We only accept orders for one or two beads per category at a time in your shopping cart. Bulk orders in any category of listed items will be automatically rejected. (*we try putting the date (dd/mm/yyyy) of procurement/production). For antique/rare products we provide a Certificate of Origin, we also provide laboratory reports and carbon dating reports on an extra charge in a span of 21 days from the pre-order for brass / antique articles / and high-value Rudraksha (One and 14 Mukhi onwards upto 26 Mukhi) only.
5. Returns and Cancellations: Once an order is placed, no returns or cancellations are allowed in the Rudraksha and Brass idols category specifically. We recommend consulting with our astrologers or Acharyas via a paid consultation before purchasing any kind of products or services listed on our website. You should also watch our YouTube videos on specific categories before making any purchases. Our YouTube handle is https://www.youtube.com/@rudraalaya
6. Returns and Exchanges: Returns and Exchanges are only allowed in the Gemstones category if purchased online within 4 days of purchase. A stone can be exchanged but the purchase can never be cancelled on condition the stone should not be damaged, made or built into a ring or ornament and should not be consecrated or worn by the purchaser. Even after purchase if you do not like the stone within 4 days you can return the item and exchange it for a better or higher quality gemstone in the same condition and similar category. However, we request you to please take an astrological consultation before you plan to buy any Gemstones.
7. Product Selection Method and Personalization Experience Efforts: Products in the image on the website can have one or multiple beads, after placing your order as per our Personalization Experience Efforts Program over WhatsApp we share you photograph and video of the Rudraksha bead so that you can select one bead for yourself and then we ship a particular bead/mala with a certificate of authenticity with original product photograph and country of origin certificate having the measurement and weight of the rudraksha/ gemstones or rare products articles. Hence, the original products you get in hand will be the ones which we have shared with you before shipping not exactly as the same shown on the website as each category can have 3 to 4 varieties and multiple beads varying from 10 to 30 pieces in a lot. You can only order one or max two beads at a time of order, if you are trying to place any bulk order in a category or *a high-value order from the website that would be automatically be rejected as we only sell to individuals for personal use.
8. International Shipping, Insurance and Charges: Shipping outside India incurs additional charges based on location and must include insurance for items valued above INR ₹2,500 ($30). For orders above INR ₹50,000 ($650) and up to INR ₹476,190 ($5,800), we use trusted global partners such as FedEx, DHL, BlueDart, and ShipRocket. High-value orders exceeding certain limits are delivered personally by our employees/promoters.
9. What are High-Value Orders ?: Orders valued above INR ₹4,40,800 ($5,800) up to INR ₹2.5 Cr ($328,947) are delivered in person by our employees. Pre-booking is mandatory and required, with 95% advance payment upon invoice. Delivery time varies based on the location, with balance payments made upon delivery.
10. High-Value Order deliveries explained: High-value orders at a certain limit can’t be insured by delivery partners hence are delivered by us directly. For High-Value Orders above INR ₹4,40,800/- ($5800/-) up to INR ₹ 2.5 Cr ($ 3,28,947/-) we deliver the order ourselves in person via our Personalization Experience Efforts and Concierge Program and mostly our founders/ promoters/senior employees meet for such deliveries directly with our HNI / UHNI Priority and Premium Customers. You are requested to check with us directly before placing the high valuables order via the website. Such orders are only pre-booked via the website as a mandatory process for verification and upon product verification by the client invoiced separately for 95% advance payment and delivered to prominent air routes in India within 7 -10 days and out of India in the UAE Region between 9-10 days and for other specific countries between 20-30 days maximum based on visa and tickets availability. Upon delivery, a balance of 5% of the invoice should be cleared in hand. For Deliveries in the UK, USA, Europe and Russia minimum High-Value Orders value should be INR ₹ 15.00 Lacs ($19,737/-). For transit and tax reasons, all international in-person deliveries as per Personalization Experience Efforts and Concierge Program are by default charged a delivery fee of INR ₹ 2.0 Lacs ($2632/-) shall be charged extra.
11. We have Priority Pass Express Deliveries: For high-value international orders exceeding INR ₹15.00 Lacs ($19,737), as per our Priority Pass Express Delivery Program with an extra delivery fee of INR ₹4.0 Lacs ($5,263) products can be made available at your doorstep globally under Personalization Experience Efforts and Concierge Program. Payments for such orders must be made via wire transfer to our EEFC Bank Remittance Accounts at ICICI Bank. More clarification, For High-Value International Priority Deliveries for any article above INR ₹ 15.00 Lacs ($19,737/-) for maximum order value up to INR ₹ 2.5 Cr ($ 3,28,947/-) our Priority Pass Express Delivery Program is applied with in-had delivery at a nominal fee of INR ₹ 4.0 Lacs ($5263/-) shall be charged extra above the total order value, all priority deliveries can be done in maximum 10 days from order upon receipt of 95% advance of order value. All payments for High-Value International Priority Deliveries and Orders with delivery charges are required to be paid in EEFC Bank Remittance Accounts of ICICI Bank India via wire transfer. We can only receive wire transfers in USD, GBP and AED currencies.  You need to check before booking a Priority Pass Express Delivery for high-value articles. Priority Pass Express Delivery Program are only available for High-Value International Order for NRIs and Global Residents in the United Kingdom / the United States of America / the United Arab Emirates / Switzerland / Japan / South Korea / Taiwan / Singapore / Australia / Austria / Italy / France / Mauritius / Malta / Moscow / Rome / Dubai / Abu Dhabi / Amsterdam / Germany / Qatar / Canada as of now. Rest locations need to be treated under Personalization Experience Efforts and Concierge Program delivery cycles of a minimum 25-35 days. Please note all High Values in hand deliveries are only made to prominently connected air route terminals and cities in India / globally. Remote location deliveries are not possible at the moment. At any International location, our delivery person (such as founders/ promoters/senior employees) will wait for delivery for a maximum of 2 or 3 days before travelling back.
12. GST and Taxation Applicability: GST (Goods and Services Tax of India) is applicable on selected items and shipping charges within India at the current rate. International shipments may incur additional customs and tax charges as per the destination country’s regulations and the shipping partner’s country of origin. Explained: as In India, we need to add 18% GST and Shipping charges before you check out on selected articles such as brass idols, modified Rudraksha Mala / Siddhamala with gold or silver caps or chains or customization requests etc. and any kind of consultation services, astrological consultations or pooja booking services, such products from our website during checkout in India will deduct 18% GST on selected items.
13. GST Clarification on Rudraksha and Pooja Items: Any Rudraksha bead or pre-built jap mala sourced from Nepal is exempted from GST tax. Any kind of modification or building of a mala in gold or silver articles will attract 18% GST in India only. No GST is applicable on Rudraksha Beads, Natural Shivalingams and Pooja Samagari. GST is applicable extra for India for all kinds of consultation services.

1. 1. Insurance & Direct Deliveries: Any product below or equivalent to a value of  INR ₹ 2,500/- INR ($33) and weight below 250 gms will have free delivery within India. It is mandatory to add insurance on all products above  INR ₹ 2,500/- ($33) value in India / overseas to a maximum value up to INR ₹4,76,190/- ($5800) as the products have very nominal margins due to high prices and rare commodities and this is the maximum value insured from our delivery partner. Within Delhi, Noida, Greater Noida and Gurugram and U.P. Region in India, we will do doorstep in-hand delivery on high-value products only without any shipping partner. You are requested to check with us directly before placing the high valuables order via the website or WhatsApp. Such orders can be delivered in 3 to 5 days or can be collected from our Greater Noida West / Noida / Gurugram Offices. 

• Your Normal Product delivery via a shipping partner can vary from 5 to 10 days within India and 7 to 14 days if shipped globally for all the articles falling below High-Value orders. GST @18% is applicable on all shipping charges and insurance etc. by the shipping companies / or by us as per in-hand delivery based in India which will be auto-calculated at the time of checkout / custom-generated invoices. We understand there could be a slight minor variance in your purchase value however, we recommend and request you to book a safe package to ensure a delivery with full safety kept in mind as articles are very premium and in case of missing articles / lost in dispatch it would be the responsibility of the shipping partner to ensure delivery or refund the whole amount of insured article as per the company policy. This is a safety measure ensured/considered caring for all our customers at rudraalaya.com.

• Free items with every order / Bulk Order for Pooja Booklets: A free prayer book (Pooja Pustika) is shipped with every order worth INR ₹1051/- (USD $14) and Pooja Bhasma sourced from Kashi Vishwanath Temple is shipped with every shivlingam along with pooja pustika from our side as a moral duty towards our community [value INR ₹ 651/- (USD $9)]. If you want to buy prayer books (Pooja Pustika in bulk for public or community distribution such as minimum order 20 / 50 / 100 / 200 / 500 / 750 / 1000 / 2000 / 5000+ copies, we can offer you much-discounted rates on bulk orders. We would request you to place all bulk orders in 20-25 days in advance with 100% advance payment upon confirmation on invoices and appropriate shipping time to be shipped within India / across the globe. Please note that all books/publishing and printing items such as booklets, t-shirts, apparel, posters any kind of artwork, paintings and accessories and antique items GST is applicable @18% in India as being the source of origin of the business. 

• Every valued purchaser can book a 5-10-minute call with our Acharya / Rudraksha Expert for valuable guidance on Rudraksha, Shivalingam, Indian Brass Idols stahapna or Gemstones after purchase. 

1. Wearing Rudraksha Do’s & Don’t’s: Specific guidelines must be followed while wearing Rudraksha. It should be removed during certain activities and times, as specified by religious texts. If you want to buy authentic Nepali Rudraksha as a fashion accessory as worn in China, Japan and Korea you should avoid them as with wearing an Original Nepali Rudraksha you need to follow many rules and change your daily personal and social habits. We suggest you take a consultation before buying one. If you consume alcohol and non-veg food you will have to remove Rudraksha from your body, and you are requested to avoid wearing them to such places where you consume such things. You cannot wear a Rudraksha while sleeping with your partner or doing any sexual activity. Girls / Women during menstrual periods should remove Rudraksha during that particular week for 5-7 days. You are asked to abstain from doing so as per religious books and Vedas and maintain the sanctity of Holy Rudraksha at all times. We reserve all the rights to decline to offer you a specific Rudraksha (i.e One Mukhi Nepali Dana/seed (any variety), and from 15 to 21 Mukhi Nepali Rudraksha) if purchased from our website with or without any consultation booked, immaterial to any payment clauses. In case any such payments are done in part or full should be returned to the original payment source by us in 10-15 working days. It is always advisable to consult with a knowledgeable spiritual guide or meditator before wearing a Nepali Rudraksha bead or Nepali Siddha mala. You can book a paid consultation with our Acharyas/Astrologers and Rudraksha experts to guide you better, please email or WhatsApp us at the given number under the Contact Us section on this website.
2. Legal Disputes: In the event of a legal dispute, we recommend arbitration as the initial recourse. Arbitration shall be conducted in Gurgaon/Delhi NCR/Noida, India, under the Arbitration and Conciliation Act 1996. Costs of arbitration will be shared equally or as decided by the arbitrator. Any legal disputes caused due to delay in shipping or loss of packages from the shipping company would be enquired with due diligence and valid proof before making any documented commitment/email to the purchaser. In case of loss of the shipped package by the Insurance shipping company/partner, they will refund the value of the purchase as insured as per the process. Despite the fact that due to any unfavourable circumstances if any dispute arises we recommend arbitration as a legal recourse initially if we can not resolve the dispute with any amicable discussion. Arbitration of disputes shall be held in Gurgaon / Delhi NCR / Noida, India and shall be heard by a sole arbitrator selected by the Arbitration and Conciliation Act 1996 as amended from time to time (governing law of India). Costs of arbitration (including reasonable attorney’s fees and costs) shall be paid either equally by the Parties to the arbitration or in accordance with the decision of the arbitrators. The award of arbitration shall be final and binding upon both the parties buyer and seller.
3. Trademark and Management: Rudraalaya (its websites, trade name, and Logo Art with device) is a registered trademark of Shree Sujeet Singh (under Class 3, Class 6, Class 14, Class 35, Class 45) / (Sujeet Singh HUF Proprietorship Business) under 5 different classes of Trademark Act. If it is found that our trademark (Rudraalaya / Rudraalaya.com / .in) mark is being infringed, we can take legal action against such parties globally in any country. If infringement is proven, a court can order the defendant to stop using the mark and may also award monetary damages to Rudraalaya and its promotors. Specifically on YouTube, Instagram, Facebook or any such social media platforms any unauthorized use of our trademark Rudraalaya can also lead to fines, website/videos takedown and prison time as permissible by court of law. We do not have any physical store anywhere in India except Greater Noida West as of now and we only sell all our articles via two websites www.rudraalaya.com / www.rudraalaya.in all users are requested to verify the URLs before making any purchases. We do not call or sell products via any stores in India / abroad. All payment gateways, website management, branding, and marketing are managed by admagneto.com which is a marketing agency of rudraalaya. The operational system, procurement, and shipping are supervised by the trademark owner/promoters.
4. Mercury Products: Mercury products (Parad Shivalingams, Nandi Figurine, Shri Yantra, Parad Gutika) may face shipping restrictions. We will have to check with our shipping partners before dispatch every time. Any broken items must be insured to qualify for an exchange. Clarification: Please check before ordering mercury products from our website. Mercury (Parad) products are not allowed on most air cargo. If we see any hurdles before shipping to other countries we may process your complete refund within 10-15 working days to the original payment method. Mercury products (Parad Shivalingam, Nandi Figurine, Shri Yantra, Parad Gutika) are very soft and made out of liquid mercury after shodhan for months in the juice of belpatra and using bhasma of silver, any mishandling during shipping or after purchase due to slippage can break the product. We do not take any responsibility for breaking if the product is not insured during shipping. If your product is insured we will exchange the mercury products within 15 days of shipping if broken for an extra fee of exchange of $50 (shipping and handling charges). This policy is only applicable to International Orders. For Indian / Nepal / Tibet customers the extra exchange fees will be decided on the value of the purchase item for which they will have to enquire within 4 days of receiving the package. If any  Indian / Nepal / Tibet customers will be asking for an exchange after 4 days of receiving a mercury product consignment the product shall not be exchanged as any concentrated mercury product cannot be remanufactured as per Hindu shastra and if you break the product by slipping it, it is damage done to the article by yourself. We request you to please make a video of the box opening for all Shivalingams and Mercury Products.
5. International Payment Gateways / Customs / Mercury Products Shipping: We accept international payments through ICICI Bank payment gateway CCAvenue and Razorpay, supporting multiple currencies and payment methods. Clients are responsible for currency conversion fees and wire transfer charges. All Mercury Products (Parad Shivalingam, Nandi Figurine, Shri Yantra, Parad Gutika) are subject to airlines and customs clearance before shipping, we should check with our shipping partners in case mercury idols or mercury shivalingams are not allowed on most of the air cargo, we may ship it via sea route (shipping vessels) and this can take minimum 12 to 20 days. However, post shipping if any such goods are held by customs at the port of the country where it was supposed to be delivered we may not take any responsibility of refund or getting a customs clearance. You are requested to contact the shipping partner with helpline numbers and Airway Bill Number (AWB) / Shipping Consignment Number to help you get custom clearances, although as you place an order via the website you can track a shipment via tracking link with tracking code for ease of getting delivery/shipping status via our shipping partner portal. Anyone travelling from India via airlines within India or out of India should not carry mercury products in check-in or handbags such articles are not allowed on any airlines.
6. Payment Gateway Clarity with Shipping Charges / multiple currency acceptance: For all international orders for USA, UAE, UK, Australia, Russia, Germany and Europe at the time of shipping Insurance and Courier charges are charged extra, and GST is only levied if required by the shipping company on the shipping and insurance charges not on the original value of articles such as rudrakshas or siddhamal’s (except few articles like brass idols, gemstones, books/publishing and printing items such as booklets, t-shirts, apparel, posters any kind of artwork, paintings and accessories and antique items), and GST Tax is applicable at the country of origin India as per applicable GST rate for the current financial year. We only bill in INR, USD, GBP and AED through our payment gateway, if you are paying in any other currency it would by default be converted into USD during international orders checkout. Our ICICI Bank payment gateway CCAvenue, an Indian payment gateway, supports 27 major foreign currencies for billing customers and allows them to pay in their preferred currency: USD, Pound Sterling, Riyal, Dinar, Franc, Baht, Rnggit, Taka, Yen Shilling, and Peso. However, for all global payments, the rates would be automatically be converted to the USD $ rates converted from INR Rupees. Our other payment gateway Razorpay, a global payment gateway, supports accepting payments from over 92 currencies with all global languages at checkout for your convenience. Razorpay supports payments from over 160+ countries, including the USA, UK, Australia, Canada, and UAE. Razorpay also supports major debit and credit cards, net banking options, UPI, EMI, and wallets like Mobikwik, PayUmoney, FreeCharge, Airtel Money, Ola Money, and PayZapp. However, for all global payments, the rates would be automatically be converted to the $ rates converted from INR Rupees. Clients will have to bear the conversion fees or wire transfer fees at their own bank’s payment gateways. Funds can be transferred directly between bank accounts in different countries using Razorpay. For example, the United States uses ACH (Automated Clearing House), and the Eurozone uses SEPA (Single Euro Payments Area). Wire Transfers using Razorpay involve securely sending money from one bank to another through networks like SWIFT (Society for Worldwide Interbank Financial Telecommunication). Regional Online Payment Gateways using RazorPay some regions have their own online payment gateways, such as iDEAL in the Netherlands and GiroPay in Germany, which are commonly used for e-commerce transactions within those countries. Razorpay offers comprehensive payment coverage, including Visa, Mastercard, American Express, Diners Club International, PayPal, Trustly, Poli, and ACH network, among others. 
7. Consultations & High-Value Delivers: We recommend consulting with our spiritual guides before purchasing Nepali Rudraksha beads. Paid consultations can be booked via email or WhatsApp. High-value products such as One Mukhi Nepali Rudraksha, 15 to 21 Mukhi are only delivered in person by hand by our founders, these products due to their very high value, they are not shipped in India via a shipping partner as they do not insure the articles beyond a certain value. These products can be booked with a partial payment of 2.5 Lacs as a booking amount, after you have seen the original photo and video of the rare Rudraksha we recommend not posting these images or videos on social media as images are subject to privacy and copyright by the website www.rudraalaya.com / trademark owners. If we find you doing so before purchasing the article we can cancel your order. After completion of full payment in the bank account you will receive the product in 7-10 working days at your doorstep or in your city at a collection point (hotel/business centre) suggested by us. If at any point after making the full payment you wish to cancel the order before delivery, the deposit of 2.5Lacs INR (only for the premium category i.e One Mukhi Nepali Dana (any variety), and from 15 to 21 Mukhi Nepali Rudraksha, Trijuti, One Mukhi Nepali Sawar, One Mukhi Annamukhi underdeveloped or Nirankar Rudraksha) is not refundable due to logistics charges of procuring the consignment from Nepal to Delhi India and other parts of India/world for product shipping charges /  holding charges of the article from stoppage of online sale.
8. Product Authenticity and Verification: We provide certificates of authenticity and origin for all our products. For antique items, laboratory reports and carbon dating are provided within 21 days of pre-order. Brass Idols have been procured from various parts of India, Nepal and Tibet and gemstones from different cities in India, and Sri Lanka and many different global origins like Australia, Iran, Turkey, Zambia, Africa and North America. Hence, we reserve all right to refund and cancel an order subject to the price change of the listed product in Nepal, the commodities market in India or the International Markets.
9. Product Variation: Each product may vary in appearance and specifications as Rudraksha are natural seeds and no article can be identical in looks and feel as they are not manufactured, these are natural seeds. The actual item delivered will match the description shared before shipping.
10. Price Changes: Prices are subject to change without notice due to market conditions, supply chain factors, and procurement costs. Prices given on the website are subject to change without notice year on year as the price of the product varies due to availability of stock, supply chain, weather, shipping routes, quality of product and procurement costs from very remote villages and hilly regions of Nepal. In the last 7-8 years prices have increased drastically due to short supply and huge demand of Original Nepali Rudraksha’s. 
11. Bulk Orders and B2B Sales: Bulk orders (Kantha Mala, jaap mala, 5 Mukhi Beads) are processed with a minimum lead time of 20-25 days. B2B customers must provide valid company details for processing. For business purposes people should request prices by email with full company and GST/ Tax/Registration details and place advance orders with a time GAP of 20-25 days in advance, we do not process bulk orders before that. People not having valid registered company details and shipping addresses in India or abroad etc. any query shared with us shall not be responded to, please be mindful before making any enquiry.
12. Delivery Times: Standard delivery times are 5-10 days within India and 7-14 days for international shipments. High-value orders and in-person deliveries may vary.
13. Thanking and Appreciating your choice to select Rudraalaya.com: If you have reached this website out of millions of data on the internet, indeed you are blessed by Lord Shiva to know and understand this subject, this website is to create awareness 1st and only sell genuine and authentic Nepali Rudraksha as instructed by our Gurudev, please do not treat it as any commercial e-commerce website that is our humble request. We thank you for selecting us as your spiritual journey retreat.

We appreciate your understanding and cooperation in adhering to our shipping and delivery policies. For any queries, please contact us directly through the provided channels.