Introduction

Welcome to Rudraalaya.com, your trusted source for spiritual items and services, including Nepali Rudraksha beads, Yantras, Shivalingams, brass idols, gemstones, and more items falling under the rare and exclusive categories. By accessing or using our website, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase or using our services.

Priority Pass Express Delivery Program Explained in detail :

• At Rudraalaya.com, we strive to ensure a seamless and satisfactory shopping experience. Please read our shipping and delivery policy carefully.
• Order Verification: After placing an order, we will share a photograph and video of the specific Rudraksha bead with you. The product you receive will be the one selected from these visuals, not necessarily identical to the image on our website. We only accept orders for one or two beads per category at a time in your shopping cart. Bulk orders in any category of listed items will be automatically rejected. (*we try putting the date (dd/mm/yyyy) of procurement/production). For antique/rare products we provide a Certificate of Origin, we also provide laboratory reports and carbon dating reports at an extra charge in a span of 21 days from the pre-order for brass / antique articles / and high-value Rudraksha (One and 14 Mukhi onwards upto 26 Mukhi) only.
• Product Selection Method and Personalization Experience Efforts: Products in the image on the website can have one or multiple beads, after placing your order as per our Personalization Experience Efforts Program over WhatsApp we share you photograph and video of the Rudraksha bead so that you can select one bead for yourself and then we ship a particular bead/mala with a certificate of authenticity with original product photograph and country of origin certificate having the measurement and weight of the rudraksha/ gemstones or rare products articles. Hence, the original products you get in hand will be the ones which we have shared with you before shipping not exactly as the same shown on the website as each category can have 3 to 4 varieties and multiple beads varying from 10 to 30 pieces in a lot. You can only order one or max two beads at a time of order, if you are trying to place any bulk order in a category or *a high-value order from the website that would be automatically be rejected as we only sell to individuals for personal use.
• International Shipping, Insurance and Charges: Shipping outside India incurs additional charges based on location and must include insurance for items valued above INR ₹2,500 ($30). For orders above INR ₹50,000 ($650) and up to INR ₹476,190 ($5,800), we use trusted global partners such as FedEx, DHL, BlueDart, and ShipRocket. High-value orders exceeding certain limits are delivered personally by our employees/promoters.
• What are High-Value Orders ?: Orders valued above INR ₹4,40,800 ($5,800) up to INR ₹2.5 Cr ($328,947) are delivered in person by our employees. Pre-booking is mandatory and required, with 95% advance payment upon invoice. Delivery time varies based on the location, with balance payments made upon delivery.
• High-Value Order deliveries explained: High-value orders at a certain limit can’t be insured by delivery partners hence are delivered by us directly. For High-Value Orders above INR ₹4,40,800/- ($5800/-) up to INR ₹ 2.5 Cr ($ 3,28,947/-) we deliver the order ourselves in person via our Personalization Experience Efforts and Concierge Program and mostly our founders/ promoters/senior employees meet for such deliveries directly with our HNI / UHNI Priority and Premium Customers. You are requested to check with us directly before placing the high valuables order via the website. Such orders are only pre-booked via the website as a mandatory process for verification and upon product verification by the client invoiced separately for 95% advance payment and delivered to prominent air routes in India within 7 -10 days and out of India in the UAE Region between 9-10 days and for other specific countries between 20-30 days maximum based on visa and tickets availability. Upon delivery, a balance of 5% of the invoice should be cleared in hand. For Deliveries in the UK, USA, Europe and Russia minimum High-Value Orders value should be INR ₹ 15.00 Lacs ($19,737/-). For transit and tax reasons, all international in-person deliveries as per Personalization Experience Efforts and Concierge Program are by default charged a delivery fee of INR ₹ 2.0 Lacs ($2632/-) shall be charged extra.
• We have Priority Pass Express Deliveries: For high-value international orders exceeding INR ₹15.00 Lacs ($19,737), as per our Priority Pass Express Delivery Program with an extra delivery fee of INR ₹4.0 Lacs ($5,263) products can be made available at your doorstep globally under Personalization Experience Efforts and Concierge Program. Payments for such orders must be made via wire transfer to our EEFC Bank Remittance Accounts at ICICI Bank. More clarification, For High-Value International Priority Deliveries for any article above INR ₹ 15.00 Lacs ($19,737/-) for maximum order value up to INR ₹ 2.5 Cr ($ 3,28,947/-) our Priority Pass Express Delivery Program is applied with in-had delivery at a nominal fee of INR ₹ 4.0 Lacs ($5263/-) shall be charged extra above the total order value, all priority deliveries can be done in maximum 10 days from order upon receipt of 95% advance of order value. All payments for High-Value International Priority Deliveries and Orders with delivery charges are required to be paid in EEFC Bank Remittance Accounts of ICICI Bank India via wire transfer. We can only receive wire transfers in USD, GBP and AED currencies.  You need to check before booking a Priority Pass Express Delivery for high-value articles. Priority Pass Express Delivery Program are only available for High-Value International Order for NRIs and Global Residents in the United Kingdom / the United States of America / the United Arab Emirates / Switzerland / Japan / South Korea / Taiwan / Singapore / Australia / Austria / Italy / France / Mauritius / Malta / Moscow / Rome / Dubai / Abu Dhabi / Amsterdam / Germany / Qatar / Canada as of now. Rest locations need to be treated under Personalization Experience Efforts and Concierge Program delivery cycles of a minimum 25-35 days. Please note all High Values in hand deliveries are only made to prominently connected air route terminals and cities in India / globally. Remote location deliveries are not possible at the moment. At any International location, our delivery person (such as founders/ promoters/senior employees) will wait for delivery for a maximum of 2 or 3 days before travelling back.
• Consultations & High-Value Delivers: We recommend consulting with our spiritual guides/astrologers/acharya before purchasing Nepali Rudraksha beads. Paid consultations can be booked via email or WhatsApp. High-value products such as One Mukhi Nepali Rudraksha, 15 to 21 Mukhi are only delivered in person by hand by our founders, these products due to their very high value, they are not shipped in India via a shipping partner as they do not insure the articles beyond a certain value. These products can be booked with a partial payment of 2.5 Lacs as a booking amount, after you have seen the original photo and video of the rare Rudraksha we recommend not posting these images or videos on social media as images are subject to privacy and copyright by the website www.rudraalaya.com / trademark owners. If we find you doing so before purchasing the article we can cancel your order. After completion of full payment in the bank account you will receive the product in 7-10 working days at your doorstep or in your city at a collection point (hotel/business centre) suggested by us. If at any point after making the full payment you wish to cancel the order before delivery, the deposit of 2.5Lacs INR (only for the premium category i.e One Mukhi Nepali Dana (any variety), and from 15 to 21 Mukhi Nepali Rudraksha, Trijuti, One Mukhi Nepali Sawar, One Mukhi Annamukhi underdeveloped or Nirankar Rudraksha) is not refundable due to logistics charges of procuring the consignment from Nepal to Delhi India and other parts of India/world for product shipping charges /  holding charges of the article from stoppage of online sale.
• Product Authenticity and Verification: We provide certificates of authenticity and origin for all our products. For antique items, laboratory reports and carbon dating are provided within 21 days of pre-order. Brass Idols have been procured from various parts of India, Nepal and Tibet and gemstones from different cities in India, and Sri Lanka and many different global origins like Australia, Iran, Turkey, Zambia, Africa and North America. Hence, we reserve all right to refund and cancel an order subject to the price change of the listed product in Nepal, the commodities market in India or the International Markets.
• Product Variation: Each product may vary in appearance and specifications as Rudraksha are natural seeds and no article can be identical in looks and feel as they are not manufactured, these are natural seeds. The actual item delivered will match the description shared before shipping.
• Price Changes: Prices are subject to change without notice due to market conditions, supply chain factors, and procurement costs. Prices given on the website are subject to change without notice year on year as the price of the product varies due to availability of stock, supply chain, weather, shipping routes, quality of product and procurement costs from very remote villages and hilly regions of Nepal. In the last 7-8 years prices have increased drastically due to short supply and huge demand of Original Nepali Rudraksha’s. 
• Insurance & Direct Deliveries: Any product below or equivalent to a value of  INR ₹ 2,500/- INR ($33) and weight below 250 gms will have free delivery within India. It is mandatory to add insurance on all products above  INR ₹ 2,500/- ($33) value in India / overseas to a maximum value up to INR ₹4,76,190/- ($5800) as the products have very nominal margins due to high prices and rare commodities and this is the maximum value insured from our delivery partner. Within Delhi, Noida, Greater Noida and Gurugram and U.P. Region in India, we will do doorstep in-hand delivery on high-value products only without any shipping partner. You are requested to check with us directly before placing the high valuables order via the website or WhatsApp. Such orders can be delivered in 3 to 5 days or can be collected from our Greater Noida West / Noida / Gurugram Offices. 
• Mercury Products: Mercury products (Parad Shivalingams, Nandi Figurine, Shri Yantra, Parad Gutika) may face shipping restrictions. We will have to check with our shipping partners before dispatch every time. Any broken items must be insured to qualify for an exchange. Clarification: Please check before ordering mercury products from our website. Mercury (Parad) products are not allowed on most air cargo. If we see any hurdles before shipping to other countries we may process your complete refund within 10-15 working days to the original payment method. Mercury products (Parad Shivalingam, Nandi Figurine, Shri Yantra, Parad Gutika) are very soft and made out of liquid mercury after shodhan for months in the juice of belpatra and using bhasma of silver, any mishandling during shipping or after purchase due to slippage can break the product. We do not take any responsibility for breaking if the product is not insured during shipping. If your product is insured we will exchange the mercury products within 15 days of shipping if broken for an extra fee of exchange of $50 (shipping and handling charges). This policy is only applicable to International Orders. For Indian / Nepal / Tibet customers the extra exchange fees will be decided on the value of the purchase item for which they will have to enquire within 4 days of receiving the package. If any  Indian / Nepal / Tibet customers will be asking for an exchange after 4 days of receiving a mercury product consignment the product shall not be exchanged as any concentrated mercury product cannot be remanufactured as per Hindu shastra and if you break the product by slipping it, it is damage done to the article by yourself. We request you to please make a video of the box opening for all Shivalingams and Mercury Products.
• International Payment Gateways / Customs / Mercury Products Shipping: We accept international payments through ICICI Bank payment gateway CCAvenue and Razorpay, supporting multiple currencies and payment methods. Clients are responsible for currency conversion fees and wire transfer charges. All Mercury Products (Parad Shivalingam, Nandi Figurine, Shri Yantra, Parad Gutika) are subject to airlines and customs clearance before shipping, we should check with our shipping partners in case mercury idols or mercury shivalingams are not allowed on most of the air cargo, we may ship it via sea route (shipping vessels) and this can take minimum 12 to 20 days. However, post shipping if any such goods are held by customs at the port of the country where it was supposed to be delivered we may not take any responsibility of refund or getting a customs clearance. You are requested to contact the shipping partner with helpline numbers and Airway Bill Number (AWB) / Shipping Consignment Number to help you get custom clearances, although as you place an order via the website you can track a shipment via tracking link with tracking code for ease of getting delivery/shipping status via our shipping partner portal. Anyone travelling from India via airlines within India or out of India should not carry mercury products in check-in or handbags such articles are not allowed on any airlines.

We appreciate your understanding and cooperation in adhering to our shipping and delivery policies. For any queries, please contact us directly through the provided channels.

Contact Information
If you have any questions or concerns about our policies, please contact us at:

Rudraalaya.com / bookapandit.online
Customer Support: support@rudraalaya.com  / rudraalaya.com@gmail.com
Phone: +917065801810 (WhatsApp only)
Office Address:
2201, Tower A3, CASA Greens 1, GH04, Sector 16,
(Near SKS World School), Greater Noida West,
Gautam Buddha Nagar, Uttar Pradesh, India, Pin Code – 201318.