Rudraalaya.com is dedicated to providing a secure and trustworthy online experience for our customers worldwide. This comprehensive policy outlines our commitment to combating fraud, adhering to legal regulations, and ensuring transparency in our e-commerce practices across India, the USA, and the European Region.

1. Anti-Fraud Measures:

1. Authorized Sales Channels: Our products and services are exclusively available through:
   • Rudraalaya.com
   • Rudraalaya.in
   • Bookapandit.online
   • Laganshagan.com
   • Laganshagan.in
2. We do not authorize sales on any third-party marketplaces (Amazon, Flipkart, etc.) or through sales agents. Any offers outside these channels are fraudulent with our Trade Names.
3. Physical Presence: We operate from our warehouse and studio office in Greater Noida West, India (details on our “Contact Us” page https://rudraalaya.com/contact-us/). We have no other physical stores as of now.
4. Payment Security:
   • Prepaid Orders: All transactions are prepaid. We do not offer Cash on Delivery (COD).
   • Secure Payment Gateways: We utilize secure payment gateways (Razorpay, CC Avenue, ICICI Bank) that comply with PCI DSS standards to protect your financial information.
   • No Cash Payments: We never accept cash payments via delivery personnel. Any balance due at delivery must be paid via bank transfer against an invoice as per banking channels only.
5. Shipping and Insurance:
   • Insured Shipments: All products are insured up to INR 4.92 lakhs. Higher-value items are shipped via our direct delivery service under the Priority Pass Express Delivery Program. Read More https://rudraalaya.com/priority-pass-express-delivery-program/ 
   • Restricted Shipping Zones: We do not ship to Pakistan, China, Afghanistan, Iran, Iraq, and Ukraine.
   • Courier Scams: We actively combat courier scams. Report any suspicious calls claiming your package is held at customs to us immediately, this may be a scammers or frauds call. We will investigate and take legal action via cyber cell departments in India for any such fraud or make calls.
6. Data Privacy:
   • GDPR and Data Protection: We adhere to GDPR regulations for EU customers and similar data protection laws in India and the USA.
   • Limited Data Sharing: We only share data with essential partners (payment gateway, bank, shipping carrier, internal advertising team) under strict confidentiality agreements. We neve allow 3rd party platforms or services to advertise on our pages.
   • No Data Selling: We never sell your personal data to third parties.
7. Marketing Transparency: Our marketing efforts utilize platforms like Google, Facebook, Instagram, and YouTube. We ensure our advertising is truthful and compliant with relevant regulations in all regions.
8. Reporting Fraud: Report any suspected fraud to us via support@rudraalaya.com or +917065801810.

1. E-commerce Policies by Region:
2. India:

1. GST Compliance: GST is applied to applicable products and services as per Indian tax regulations on selected services such as astrology consultation, gold, and silver making, gemstones and brass idols, apparel and merchandise only. Rudraksha beads sourced from Nepal are generally GST-exempt, but modifications may incur GST.
2. Consumer Protection Act: We comply with the Indian Consumer Protection Act, ensuring fair trade practices and addressing consumer grievances effectively. Our return and exchange policy is in line with consumer rights.
3. Legal Jurisdiction: Legal disputes are subject to the jurisdiction of Gurgaon/Delhi NCR/Noida, India.

1. USA:

1. FTC Regulations: We adhere to regulations set forth by the Federal Trade Commission (FTC) regarding truth in advertising, consumer privacy, and data security.
2. State Laws: We comply with specific state laws related to e-commerce, including data breach notification requirements and online sales tax regulations (where applicable).
3. Product Safety: We ensure that all our products meet US safety standards and regulations.

1. European Region:

1. GDPR Compliance: We are fully compliant with the General Data Protection Regulation (GDPR), ensuring the lawful and transparent processing of personal data for EU residents.
2. Consumer Rights Directive: Our policies regarding returns, refunds, and cancellations are in accordance with the EU Consumer Rights Directive.
3. Distance Selling Regulations: We adhere to distance selling regulations, providing clear information about products, pricing, delivery, and cancellation rights before a purchase is made.
4. VAT Regulations: We comply with EU VAT regulations and collect VAT where applicable.

III. Product-Specific Policies:

1. Authenticity: We provide certificates of authenticity and origin for our products. Lab reports and carbon dating are available for antique items.
2. Product Variation: Natural products like Rudraksha beads will vary. We provide photos and videos of the specific item you will receive before shipping.
3. Mercury Products: Shipping of mercury products is subject to restrictions. We will inform you of any issues and may offer alternative shipping methods or refunds. We are not responsible for customs seizures of mercury products. We recommend filming the unboxing of mercury products as they are fragile and require careful handling.
4. High-Value Products: High-value items may require in-person delivery by our representatives. Special terms and conditions apply.
5. Consultations: We offer paid consultations with experts for guidance on our products.

1. General E-commerce Terms:

1. Pricing: Prices are subject to change due to market fluctuations. Especially in metals and Mercury due to fluctuations in commodities market prices of Silver and Bronze.
2. Bulk Orders: Special terms apply to bulk orders. Contact us for details on billing@rudraalaya.com 
3. Delivery Times: Delivery times are estimates and may vary.
4. Returns and Exchanges: Our return and exchange policy is detailed on our website and complies with regional regulations.https://rudraalaya.com/shipping-and-delivery-policy/ read this here.
5. Intellectual Property: Our trademarks and website content are protected.

1. Disclaimer:

This policy is subject to change or updated periodically. We encourage you to review it periodically.

1. Contact:

For any questions or concerns, please contact us at:

• Email: support@rudraalaya.com / billing@rudraalaya.com / rudraalaya.com@gmail.com 
• Phone: +91 7065801810 / +919717086429
• For any questions or concerns regarding this Purchase Policy, please contact us at:
• Phone: +91 7065801810 (WhatsApp only)
  Office Address:
  2201, Tower A3, CASA Greens 1, GH04, Sector 16,
  (Near SKS World School), Greater Noida West,
  Gautam Buddha Nagar, Uttar Pradesh, India, Pin Code – 201318.

By using Rudraalaya.com, you agree to these policies. We are committed to providing a safe and reliable platform for you to explore our products and services.